Refund policy

Last Updated: 6/17/2026

This Return & Refund Policy ("Policy") outlines the terms and conditions under which returns, refunds, replacements, or exchanges may be considered for products purchased from TasteBueno ("we," "us," "our," or "the Artist") via this website. By placing an order, you ("Customer" or "Purchaser") acknowledge that you have read, understood, and agreed to the terms set forth below.

1. Return Policy

We accept returns for both defective and non-defective products, provided the following conditions are met:

  • The item must be in new condition — unused, unaltered, and undamaged
  • The return request must be submitted within 30 days of delivery
  • The request must be submitted via the official Contact Form located at the bottom of this website. This is the only accepted channel for initiating return-related inquiries.

Requests made after 30 days or submitted via email, social media, or any alternative method will not be considered.

When submitting a return request, you must include:

  • Full name and order number
  • Description of the issue or reason for return
  • Clear supporting photos of the item, packaging, and shipping label

2. Exchanges

We accept exchanges. If you would like to exchange an item for a different product, please submit a request via the Contact Form within the 30-day return window. Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit will be offered instead.

3. Return Shipping

All returns are processed by mail. Return shipping costs are the customer's responsibility. We do not provide prepaid return labels. Items must be securely packaged to prevent damage during transit — we are not responsible for items lost or damaged during the return shipment.

If your return request is approved:

  • You will receive a Return Authorization Number (RAN) and return instructions
  • Items must be returned in new, original condition and in the original or equivalent protective packaging
  • The RAN must be clearly marked on the outside of the return package
  • We must receive and inspect the returned item before any refund or credit is issued

4. Restocking Fees

There are no restocking fees. You will receive a full refund for the purchase price of the returned item once it has been received and inspected.

5. Refund Processing

Refunds will be processed within 7 days of receiving the returned item. Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement.

In the case of sold-out or discontinued items where an exchange was requested, a store credit or alternate resolution may be offered.

6. Damaged Shipments

If your order arrives with obvious damage, we recommend:

  • Taking photographs before opening the package
  • Documenting the item, packaging, and shipping label
  • Submitting your claim promptly via our Contact Form

Failure to provide adequate documentation may delay or void a damage-related claim.

7. Digital Products and Commissions

Custom artwork, commissioned pieces, and digital goods are non-refundable once delivery has occurred, unless required by applicable law.

8. Right to Refuse

TasteBueno reserves the right to deny a return, exchange, or refund request at our sole discretion if:

  • The item has been used, altered, or damaged after delivery
  • The item is not in new condition
  • The return request does not comply with this Policy
  • The issue reported is unsupported by evidence
  • The claim is determined to be fraudulent or abusive
  • The request was not submitted via our Contact Form within the required 30-day time frame

9. Policy Revisions

TasteBueno reserves the right to update or revise this Return & Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to this page. We encourage customers to review this Policy before placing any order.

To initiate a return request, exchange, or report an issue, please use the Contact Form at the bottom of this page. No other communication methods will be accepted for return-related matters.

Thank you for supporting independent artists through TasteBueno.